Shipping policy
Shipping Policy
Thank you for shopping with Ami Cherie.
Each order is prepared with care, and many of our pieces are produced in small quantities or made using natural materials. Please allow a reasonable processing window before shipment.
Processing Times
Orders are typically processed within 3 to 7 business days unless otherwise stated on the product page or for pre-order. During launches, restocks, holidays, or promotional periods, processing times may be longer.
If your order includes made-to-order, pre-order, or small-batch items, processing times may vary. Any extended lead times will be noted in the product description where possible.
Shipping Confirmation
Once your order has shipped, you will receive a confirmation email with tracking information to your email or phone number you've provided at the time of your order.
Domestic and International Shipping
We offer both domestic and international shipping where available. Shipping rates are calculated at checkout based on destination and order size.
Please note that delivery timeframes are estimates only and may vary depending on the shipping carrier, customs processing, weather, or other delays outside of our control.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, and additional fees may apply depending on your country. These charges are the responsibility of the customer and are not included in the order total unless otherwise stated.
Ami Cherie is not responsible for delays caused by customs.
Incorrect Shipping Information
Please make sure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping information, please contact us as soon as possible at [your email]. We will do our best to update it before the order ships, but we cannot guarantee changes once an order has been processed.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, Ami Cherie is not responsible for delays, lost packages, or delivery issues caused by the carrier. If your package appears to be lost or significantly delayed, please contact the carrier directly first. We are happy to assist where we can.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery at amicheredesign@gmail.com or by Whatsapp 1-310-601-6383 with your order number, photos of the item, photos of the packaging, and a full unboxing video.
Natural Variation
Many of our items are handmade or crafted from natural materials such as stone, which means slight variation in color, veining, texture, and finish is part of the character of each piece and not considered damage.
For any shipping-related questions, please contact us directly at the email provided above.
If you want it a little more elevated and brand-toned, use this version:
Shipping Policy
All Ami Cherie orders are packed and shipped with care. As many of our pieces are produced in small quantities and made using natural materials, please allow 3 to 7 business days for order processing unless otherwise noted.
Once your order has shipped, you will receive tracking information by email where available. Delivery times may vary depending on the carrier, destination, customs, and seasonal volume.
We offer domestic and international shipping where possible. International customers are responsible for any customs duties, import taxes, or local fees that may apply upon arrival.
Please ensure your shipping information is entered correctly at checkout, as we are unable to take responsibility for orders sent to incorrect addresses. Once a package has been handed to the carrier, Ami Cherie is not responsible for shipping delays, lost parcels, or customs-related issues, though we will always do our best to help where possible.
If your order arrives damaged, please contact us within 48 hours of delivery with your order number, clear photos, packaging photos, and a full unboxing video so we can review the issue.
The second one is better for your site if you want it to feel cleaner.
A few things you may want to add depending on how you’re operating:
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whether you offer free shipping over a certain amount
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whether pre-orders ship separately
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whether multiple items may arrive in separate packages
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whether Bali or international fulfillment may affect timing
A good extra line for your brand could be:
Please note that larger home objects and fragile stone pieces may require additional packing time to ensure safe delivery.
